British Airways says mass flight delays caused by technical issue

British Airways has apologized after flights from the United States were delayed late on Monday due to technical problems that left countless passengers stranded at the airport for hours.

When the clock strikes midnight on Tuesday morning, British Airways Twitter Group was busy writing letters of apology to disgruntled passengers, repeatedly citing “third party flight planning providers” as the root of the problem.

Customer complaints have emerged from destinations across the US, including New York, Boston, Denver and Dallas. The delay happens from the beginning Christmas tourist peak season. Around 1 a.m., the airline Flightradar24 reported that only about 50 percent of scheduled flights had taken place but “system-wide flights” had departed.

Airline British provide refreshments with some passengers on the ground, while the online staff made jokes. A rep on Twitter, “Kit,” responded to a stranded customer sipping a glass of wine: “That seems like the best way to deal with delays, Chris. Have a nice flight and stay safe.”

This is not the first time British Airways has faced customer outrage on social media. On December 16, singer Katherine Jenkins complained about the airline’s misplacement of her luggage — including an outfit for a papal performance — in a tweet that has been retweeted more than 10,000 times. prefer.


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