“Cisco in Healthcare? Don’t you just sell switches and routers?“When I talk to clinicians, this is often a question they ask. And we welcome the conversation because it means we can stop talking bit by bit, byte by byte, speed and feed and really dive into how technology is transforming patient care. . We can talk about how Webex, voice, video, contact centers, wireless and mobile technologies have changed every doctor’s experience. We can talk about how Cisco has consistently invested in healthcare innovation, and how we’ve doubled down over the past two years – especially in virtual care – to help our customers get through their time. difficult period. And it’s starting to make sense that in today’s constantly connected world, healthcare wouldn’t be possible without Cisco transforming the experience for doctors as well as patients.
For years, Cisco innovation has been the cornerstone of the telemedicine industry’s growth, and we’re excited to share the next generation of virtual care with Webex Instant Connect. Patients and clinicians can now launch Webex virtual care sessions directly from within the EPIC workflow, without downloading any software.
The most effective telehealth option for most healthcare providers and patients is a secure webRTC experience, like the one offered by Cisco’s Webex Instant Connect. As I look to the future, patients won’t be forced to download new apps or create usernames and passwords just to see their doctor. The no-download experience could be even more important for countries ahead in the telehealth adoption curve as virtual care regulations are evolving rapidly globally.
What is at stake?
COVID-19 has prompted governments around the world to temporarily relax enforcement of telehealth app security requirements, allowing healthcare providers to quickly return to work. job. While that is necessary in the short term, it is clear today that healthcare systems have too many suitable telehealth options. And many of them are not integrated, not extensible, and insecure. Healthcare CIOs tell us one of their highest priorities is to set a standard for enterprise telemetry that is integrated into existing workflows AND scalable safely.
For telehealth to be sustainable after the pandemic, it has to be better than it is now. Here are five keys to sustainable virtual care adoption globally:
- Homely support. Leverage technology that IT knows and your CISO supports, such as Webex.
- Easy to connect. Almost every browser and smartphone these days supports an app-free experience via webRTC. Patient says no to new app download and new password.
- Integrated security. Security cannot be an afterthought after providing telehealth on a large scale. Webex Instant Connect is highly secure, meetings are anonymous, and Cisco does not collect personally identifiable health information (PHI) or personally identifiable information (PII).
- Trusted platform. Clinicians need to trust that it will work every time. And IT needs real-time visibility into connectivity issues and remote probing will help them reduce frustration for both providers and patients. Cisco Webex Control Center delivers critical connection data to maximize uptime.
- Integrate into existing workflows. Providers and clinicians want a process they know and trust to care for their patients without going through the technology loop. We have integrated Cisco Webex with Epic via the Epic App Orchard API for an easy end-to-end experience.
What’s next in virtual care?
While no one knows for sure, it is likely that the privacy and security requirements of governments and health authorities around the world will revert not only to pre-pandemic regulations, but also to the possibility of increasing complexity as the number of virtual hits explodes. When you consider the new rule on information interception, the complexity of healthcare infrastructure doubles. We get feedback from IT leaders every day that they want to simplify the number of systems they support. That’s why Cisco doubles down on Webex and healthcare innovation. Epic Integration is the first release of many solutions from Cisco.