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Maruti Suzuki rolls out new package to fix unforeseen engine problems

CCP packages from Maruti Suzuki include repairs needed if water enters the engine or repairs needed due to the use of poor quality fuel.

Via : Automatic table HT
Update on:
March 16, 2022, 11:23 am

Maruti Suzuki showroom photo.  Images have been used for representational purposes only.  (MINT_PRINT)
Maruti Suzuki showroom photo. Images have been used for representational purposes only. (MINT_PRINT)

Maruti Suzuki on Wednesday announced it has launched a new ‘Customer Convenience Package (CCP)’ to provide a layer of protection for vehicles that may experience unforeseen engine problems at a future date. future. Emphasizing its commitment to further enhancing the ownership experience for customers, Maruti Suzuki announced that CCP will help strengthen the after-sales service connection.

Realizing that customers are increasingly favoring car models from trusted brands that provide a quick and complete solution in the rare event of a major mechanical failure, Maruti Suzuki’s CCP aims to provide a solution. protection against unforeseen engine damage due to hydrostatic lockout and fuel impurities. “CCP is specifically designed to provide customers with assurance in the event that a vehicle engine encounters unnecessary and unforeseen damage due to hydrostatic lockout or fuel impurities. Our customers have the choice to sign up for any of these plans and take advantage of the benefits at any of our authorized workshops, says Partho Banerjee, Senior Operations Manager, Services at MSIL. Maruti Suzuki nationwide.

Banerjee further explains the need for a strong after-sales outreach to strengthen customer confidence. “In our customer research, we’ve found that today’s customers are more risk averse when it comes to their cars and trust being prepared for any situation involving their vehicle. Furthermore, they seek the assurance and convenience of service from manufacturers to maintain their cars,” he explains, adding that CCP is an expression of this.

CCP offers three package options. CCP Hydro is covered for repair if water gets into the engine. CCP fuel covers the necessary repairs due to poorer fuel quality while CCP Plus covers both.

Customers must have an active primary warranty and an active extended warranty to be eligible for CCP registration. And in addition to taking advantage of packages at the dealership, one can also visit the company’s website.

Date of first publication: March 16, 2022, 11:22 AM IST

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