Tech

TikTok moderator sues for emotional trauma caused by graphic video – TechCrunch


A TikTok moderator has sued the social media platform and its parent company ByteDance over injuries caused by graphic videos, Bloomberg reported. In a proposed class action, moderator Candie Frazier says she showed videos showing scenes of violence, school shootings, fatal falls and even cannibalism. “Plaintiff had trouble sleeping and when she did, she had horrible nightmares,” the lawsuit reads.

To solve the problem, TikTok allegedly requires moderators to work 12-hour shifts with just one hour for lunch and two 15-minute breaks. “Due to the sheer volume of content, content moderators are allowed no more than 25 seconds per video and simultaneously watch three to ten videos at a time,” according to the complaint.

Plaintiff had trouble sleeping and when she did, she had horrible nightmares.

Along with other social media companies including Facebook and YouTube, TikTok has developed guidelines to help moderators deal with child abuse and other traumatic images. Among the proposals are companies limiting operator shifts to four hours and psychological support. However, TikTok allegedly failed to implement those guidelines, according to the lawsuit.

Content moderators value the offensive and traumatic images that appear on social media, ensuring that users do not experience them. A company that provides content moderators to big tech companies, even admit on a form agreeing that work can cause post-traumatic stress disorder (PTSD). However, social media companies have be censured by their mods and others for not paying enough poses psychological risks and not providing enough mental health support. ONE similar lawsuit was filed against Facebook in 2018.

Frazier hopes to represent other Tiktok testers in the class-action lawsuit and is seeking compensation for psychological trauma as well as a court order over health funds for moderators.



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